7 Deadly Sins - Wrath

I wanted to blog something happy initially as I finally got over my Monday blues. But something happened to me today that compel me to blog and get some feedback from my blog friends.

Million Dollar Qn
Have you ever gotten to ANGRY with a customer that you REFUSE to do business with them?

For me... YES I have gotten angry with some customers but to the point of not ever doing business with me, NO. I think customer service is very important personally and no matter how angry we may be due to unreasonable or ridiculous customer, it still pays to be polite and objective. I tend to "play the ball not the man".

What do you think?

What happened you might ask?
I was asked by a friend to inquire about an item from this seller. My friend told me that this seller has not been responsive to her so things might be different if I was the one asking since I am a fellow crafter and I have not conversed with this seller before etc.

Anyway, things went on great and I was going to purchase 2 items, 1 for my friend and the other myself (yes I was tempted to get something for myself). As my friend wanted to pay via another mode of payment, I thought it may be more convenient if there were 2 listings and my friend can just purchase it herself. After that last convo, I got a reply asking me to tell my friend to refrain from contacting them any more whether it was via her directly or proxy.

My reaction : What the Fxxx?

Are you Angry?

Have you ever been angry in your whole life? What do you do to keep yourself calm, how do you manage angry? How do you react when you are angry? Are you the "IN YOUR FACE" type of person or the cold war type of person?

I was really angry today at work. I guess it was more frustrated more than anything. I was upset that I was "pushed" to come up with more deliverables when the management does not know the confusion or uncertainty that we have on the ground which causes some deliverables to be meaningless or unnecessary. I guess alot of times, the management tends to see things from a million miles above that they couldn't care less for technical and minute details which on the ground may be a stumble block or an issue to overcome.

I was so angry today to the point of being spiteful in emails. I am not the "IN YOUR FACE" type of person when it comes to expressing my anger. I tend to keep it within me and internalise it and just vent it to someone or God in my shower.

Today, I thought about whether I am happy in the job and whether God place me in that situation for a reason whether it is to mold me to be a better person.. I donno... but it is something to ponder and pray about tonight...

What do you do when you are angry?